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Returns will be accepted if the product is damaged in transit
only if a claim number from the carrier is obtained.
Obtaining the claim number is the responsibility of the
customer. Keep all packing and box as the carrier will
need to inspect it. If the carrier determines the claim to be
valid, a credit can be issued or we will resend the products at
no cost to the customer.
Returns on products that do not work properly are allowed
only if the customer sends the faulty product back to us.
The shipping cost to return the product will be the
responsibility of the customer. We will then inspect the
product and determine the problem. If the problem is
determined to be the fault of Chestnut Hill the item will be
replaced at no cost to the customer as well as a refund of the
return shipping charge.
Returns with out damage or fault will be subject to a 50%
restocking fee. The customer will be responsible for all
shipping. If free shipping was given at time of order, the
customer will then be responsible for that as well.
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